Terms and Privacy


The Visiting Room is a support site for the families and friends of incarcerated persons.  While we do our best to ensure that it is a family friendly site, at times, there are subjects that are more of an adult nature.  We will do our best to inform you of this in advance.


All purchases must be made via the website’s shop.  We will offer and exchange or refund if a product arrives damaged.   If this has happened, please contact us and we will be happy to assist you.


The Visiting Room will be emailing a monthly newsletter.  If you receive it, it is because you signed up for it and you clicked a confirmation link.  If you did not, you can unsubscribe by contacting The Visiting Room and we will remove you from the list.  We can mail physical copies of the newsletter to members of Diamond Pen Pal Services upon their request.

The Visiting Room will not in any way redistribute your contact information with any third party.

Social Media

All social media accounts operated under the name The Visiting Room will follow the guidelines set forward by the social network platform.

Contact Information

The Visiting Room is owned and operated by Sarah Walker and a handful of dedicated volunteers.  Should you need immediate assistance, please contact us via phone or email.

Phone: (972)415-7058

Email: hello@thevisitingroom.org